No Return and Replacement Policy
Thank you for choosing printgo.on for your print-on-demand needs. We strive to provide you with high-quality products and excellent service. Please read our No Return and Replacement Policy carefully before placing an order.
1. Customized Products:
All our products are made-to-order and customized to your specifications. As such, we cannot accept returns or replacements for products with personalized designs, unless they arrive damaged or defective.
2. Quality Assurance:
We take pride in ensuring the quality of our products. However, if you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving your order, providing clear photos of the product and packaging.
3. Exceptions:
- Damaged or Defective Items: We will replace or refund products that are damaged or defective upon arrival.
- Printing Errors: In the rare event of a printing error on our part, we will replace the item at no additional cost.
4. Order Changes:
Once an order is placed, we are unable to make changes to the design, color, or any other specifications. Please review your order carefully before confirming.
5. Refunds:
Refunds will be issued in the original form of payment or as store credit, depending on the circumstances of the return.
6. Cancellation Policy:
Orders cannot be canceled once they are in production. Please double-check your order before confirming your purchase.
7. Shipping Costs:
Shipping costs for returns or replacements are the responsibility of the customer unless the return is due to our error.
By placing an order with printgo.in, you acknowledge and agree to our No Return and Replacement Policy.
If you have any questions or concerns, please contact our customer service team at info@printgo.in.
Thank you for your understanding.